At BigBuy Grocery, we collect only the information necessary to provide you with a smooth and secure shopping experience. This may include personal details such as your name, email address, phone number, billing and delivery addresses, and payment information when you place an order. We also gather account credentials (like username and password), preferences, and communication history to help personalize offers and improve our services. In addition, we may collect technical data—such as your device type, browser, IP address, and usage patterns—through cookies and analytics tools to enhance website performance and security. All information is used solely for order processing, customer support, service improvement, and, when you opt in, promotional updates, in accordance with our privacy policy.
At BigBuy Grocery, we use the data we collect to provide a seamless, secure, and personalized shopping experience. Your personal details help us process and deliver orders accurately, communicate important updates, and resolve customer service requests. We analyze browsing and purchase patterns to improve product selections, tailor promotions, and enhance website performance. Technical information, such as device and usage data, is used to strengthen security measures, detect fraud, and optimize site functionality. We never sell your personal data; any sharing with trusted partners—such as payment processors or delivery services—is solely for fulfilling your orders and maintaining the highest standards of privacy and compliance.
BigBuy Grocery uses cookies to enhance your browsing and shopping experience by remembering your preferences, login details, and items in your cart. These small text files help us analyze website traffic, measure the effectiveness of promotions, and personalize product recommendations to suit your interests. Some cookies are essential for core site functions, while others are optional and used for analytics or marketing. You can manage or disable cookies through your browser settings, but please note that certain features—such as saved carts or quicker checkout—may not function properly without them. We handle all cookie data in line with our privacy and security standards to ensure your information remains protected.
By accessing or using the BigBuy Grocery website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and any related guidelines or rules. Your continued use of our site and services—whether browsing products, creating an account, or placing an order—constitutes your acceptance of these terms. If you do not agree with any part of these policies, you should discontinue use of the website immediately. We reserve the right to update or modify these terms at any time, and it is your responsibility to review them periodically for any changes.
BigBuy Grocery strives to keep all product prices and availability accurate and up to date; however, occasional errors or stock changes may occur. Prices are displayed in Indian Rupees and are subject to change without prior notice due to market conditions, supplier adjustments, or promotional offers. Product availability may vary based on location and inventory levels, and items placed in your cart are not reserved until your order is confirmed. In the rare event that a product becomes unavailable or is listed at an incorrect price, we will promptly notify you and offer a suitable replacement, refund, or revised order in accordance with our customer-friendly policies.
At BigBuy Grocery, we are committed to ensuring your satisfaction with every purchase. If you receive a product that is damaged, defective, or not as described, you may request a return or replacement within the specified timeframe outlined in our policy. Returns must be made in their original packaging, and we will provide clear instructions to make the process easy and hassle-free. Once the returned item is received and inspected, we will issue a refund to your original payment method or provide a replacement, depending on your preference. Please note that certain perishable items may have specific return conditions, and we encourage customers to review our detailed return guidelines for clarity and convenience.
A: Typically 2–4 hours for local orders and same day for others.
A: Yes, up to 10 PM in selected areas.
A: UPI, credit/debit cards, net banking and Cash on Delivery.